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What does it mean when someone registers with my organisation?

You can publish content to Window on Woking that isn't available to the general public, but is restricted to people who have logged-in to the site and registered with your organisation.

You will be informed by email when anyone clicks to register with your organisation, and asked to approve or reject their registration.  You can choose to limit registrations only to full members of your organisation if you wish.

Can other people add pages to our organisation's website?

Anyone whose registration you've accepted can then apply to become a publisher for your organisation.  You'll be informed by email when this happens, and asked to approve their application.

Once you've approved a person's application to become a publisher, they can begin to add pages to your site.  They can also apply for Site Editor status, which you will also be asked to approve.

How do I change the appearance of my organisations' web pages?

You can apply any one of a range of themes to your pages on Window on Woking.  Here's how to do this:

  1. Log into the Administration Shell using your username and password.  If the yellow panel for new publishers slides down, dismiss it using the Close button in the bottom-right-hand corner.
  2. In the large yellow panel, you should be able to see the sitemap for your organisation.  Your homepage is at the top of this, showing the name of your organisation.  Click this.
  3. This will reveal the editing options for your homepage.  If you're a Site Editor for your organisation, you'll see the option to Install a New Theme. Click this.  If you don't see this option, contact one of the Site Editors for your organisation.
  4. You should then see the list of themes we have currently available.  You can preview your homepage in any one of the themes using the links provided, or select the theme and click Send to apply it to all your pages.

You can only have one theme across the whole of your organisation's site within Window on Woking.

How do I add our events to the Diary?

The Diary of Events can be updated by an organisation's Editor(s) or Publisher(s) as follows:

  1. Log into the Administration Shell using your username and password.  Half way down the left-hand side of the Administration shell main menu is a box with the heading 'Add a New....'  In this box you will find a number of options, including Add a New Event to your Diary.  Click on this option.
  2. A form will appear where you can enter the details of your event, including a full description.  You can add any content to the description of your event that you can add to a normal page, including images.  When you've finished entering the details of your event, click Send.

Your event will be immediately visible on your organisation's homepage, and will be listed in the appropriate areas of the site's main Diary of Events.  When your event is drawing near, it will also automatically be listed on the Window on Woking homepage.  You do not need to worry about remembering to remove the event after the date as the system will automatically do this for you.  However, if you have to re-schedule or cancel an event, please remember to amend or delete the entry.

To change or delete the details for an event:

  1. Open your Administration Shell. Go to the Editing Options for your home page - you will find this in the large panel with the heading 'Edit a Page' (it may be hidden by the yellow panel for new publishers which slides down.  To reveal it, use the Close button in the bottom-right-hand corner).
  2. In the Edit a Page panel you will see the sitemap for your organisation.  Your homepage is at the top of this, showing the name of your organisation.  Click this.
  3. This will reveal the editing options for your homepage, which will include an option entitled Diary of Events. Click this, and you will then have the options to Add a New Event Item, Amend an Existing Item, or Delete Items. 

Why can't I find my new web page on the site?

When you add a new page, it's added to a special test version of your site.  You can view the test version of a page using the options within the Administration Shell.

This allows you to develop a page over time, only releasing it to your live site when you're ready.  To do this, go to the editing options for the page in the Administration Shell, and click the option to Make This Page Live.

When you edit a page that's already live, your amendments normally create a separate test version of the same page.  The live site will continue to show the old version until you again select the option to make the page live.

I have received a message telling me a page has expired or is due to expire. What do I need to do?

Whenever a new web page is created, an expiry date is set six months ahead.  This is to help you ensure the content of your web pages is kept up to date.  The default setting is for the page owner to receive an email giving three weeks' notice that a page is due to expire (although you can over-ride this when the page is created and choose to have the page automatically deleted from the site on expiry).  A further email is sent notifying the page owner if a page subsequently expires.   If a page expires, the expiry date must be re-set before you can make any changes to the web page.  However, the page will continue to be visible unless of course you have chosen to have the page deleted on expiry).

To re-set the expiry date:

  1. Log into your Administration Shell using your normal username and password.
  2. Find the page that's expired in the "Edit a Page" panel and click on it to get the editing options for that page.
  3. Click the "Amend information about your content" option.
  4. In the form that appears, choose an fresh expiry date and click SEND. If you want your page to be automatically deleted when it expires, you can choose to set that up here as well.

How do I change my organisation's name, contact details or description?

To change your organisation's name or any of the details that appear in the coloured panel on your home page:

  1. Log into the Administration Shell using your username and password.  If the yellow panel for new publishers slides down, dismiss it using the Close button in the bottom-right-hand corner.
  2. In the large yellow panel, you should be able to see the sitemap for your organisation.  Your homepage is at the top of this, showing the name of your organisation.  Click this.
  3. This will reveal the editing options for your homepage including an option entitled Change Organisation Details. Click this (if you don't see this option, contact one of the Site Editors for your organisation).
  4. This will bring up a form containing the details for your organisation.  Make any changes you feel are necessary, and click Send.

Changes to your organisation's details are shown immediately on the live site.

Note: these changes can only be made by an organisation's Editor(s)

How do we add our organisation to a Neighbourhood?

If your organisation is closely associated with a particular Neighbourhood it can be listed on that Neighbourhood's home page.  Links to your events will also be automatically displayed.   

You can find the option to choose a Neighbourhood in your Administration Shell home page editing options.  Use the link Change Organisation Details, where you will find the option to select a Neighbourhood.

The Description column on our homepage is very long.  How can I change this?

Your organisation's description is part of your organisation's details, which you can change as described above.  The Description section is restricted in length, so if you wish to add further information you should use the option to add further content to your homepage, which weill be displayed below the panel containing your organisation's details.  You can use this to expand on the information you've provided in your organisation's description.  To do this:

  1. Log into the Administration Shell and navigate to the editing options for your homepage as described above.
  2. Click the option entitled Additional Homepage Content.
  3. Use the content editor to create the extra content for your page, and click Send.

Additional homepage content is initially added to the test version of your homepage.  To make this public, select the option to Make this Page Live from the editing options for your homepage.

What are PDFs and when are they suitable for adding to my website?

A PDF is a file in Portable Document Format, which is used to keep a faithful representation of a page as it would be printed from the original source.  This allows you to share complex documents, such as those created using desktop publishing software, which keep the document formatting, including fonts, colours and layout, completely intact.

PDF files are best suited to documents you anticipate being printed-out rather than read on-screen, such as forms that require a signature, or long budget documents.

Free software is available for most computers that allows you to view PDF files, including the Adobe Reader plugin.  There are a number of software packages to help create PDF files.  More information on PDF is available from Adobe.

Can I share pages with other organisations, but keep them private from the general public?

Yes.  Your pages are always available to people who have registered with your organisation, but you can also make any page available to people who have registered with selected other organisations.

Use the Amend Information About Your Content editing option for your page and select the appropriate option from the very top of the form.  On the next screen, you'll be able to build a list of the other organisations you want to be able to have access.

I have a page that's restricted to people who have registered with my organisation.  I want to change this so that it's available to the general public, but I can't.  Why is this?

The system won't let you relax the restriction on a page if its parent page is also restricted.  To make the page available to the general public, you must first either make its parent page available to the public, or move the page so that it has a different parent page.

Similarly, if your page contains any links to other pages on your site which are restricted, those links would become broken if the restriction on the page was relaxed.  If you remove the links, you'll be able to change the restriction level of your page.

I have tried to add some photographic images to my web page, but they are not appearing.  Why is this?

Make sure there's a flashing cursor in the content editor before you click the button to add a new image.